|not my flowers,|
It shut down while I was in the middle of writing treatment plans or searching for a group topic or reading a blog. Just any time it damn well felt like it really. It would reboot itself but I lost work in the meantime. It did nothing to endear itself to me.
I dutifully called the HELP desk and they would "create a ticket" and then call me. I would describe the problem, "it's shutting down and rebooting in the middle of my work and oh, it sounds like there's a tiny dying moose inside the box".
That last part I'm sure got me an asterix by my name that says "she's a nutcase, just humor her". BUT, it did sound like a tiny moose was either in the throes of death or looking for a female tiny moose to mate with.
After several months of nice, young men (and it's ALWAYS young men) coming over and telling me that there's nothing wrong because the infernal machine worked quietly and perfectly for them, I was at the end of my rope. I was tired of being verbally patted on the head as if I had no idea of what I was talking about.
(I am not an expert by any stretch of the imagination, but I live with a computer geek who has built many machines and fixed many many more. You absorb some info through osmosis and I am naturally curious so I ask questions. I do know some stuff.)
I suspected something was wrong with one of the thermal sensors that shuts down the machine when something is too warm. And then Monday, one young man came and took the box away for "reimaging" because my Windows was probably "corrupt". He would not even consider my theory. "There is no hardware problem here."
I called the HELP desk again and told them not to close my ticket since the machine was out again. And I told them I know they probably have me down as a nutcase (which they denied) but I really hadn't done anything but try to look up appointments (and replace my wall paper with the photo of Pk in the plane).
Nice young man comes over and spends an hour running diagnostics over and over and finally opens the case and starts poking around. Lo and behold, the fan on the video card is not working (which causes it to duh, overheat and double duh, shut down). HARDWARE problem.
He tells me I need a new video card and he might have one. In the meantime, I can restart the computer as often as I need to and get some work done. He came back within a half hour and I have a new video card. A silently running video card (I might miss the moose).